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Frequently Asked Questions
How do I place an order?
To place an order, browse our catalog, select the items you want, and add them to your cart. When you’re ready, click on the cart icon and follow the checkout process, entering your shipping and payment information.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number. You can use this number on our website or the carrier’s site to track your order’s progress.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. To initiate a return, visit our Returns & Exchanges page and follow the instructions.
Do you offer exchanges?
Yes, we offer exchanges for different sizes or colors of the same item. To request an exchange, please visit our Returns & Exchanges page.
How do I contact customer service?
You can contact our customer service team via email at webmaster@lilianahivis.com, or through our Contact Us page where you can fill out a form for assistance.
Can I change or cancel my order?
Orders can be changed or canceled within one hour of placing them. Please contact our customer service team immediately if you need to make changes or cancel your order.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping rates and times vary based on the destination. Please check our Shipping & Delivery page for more information.
How do I find the right size for me?
Visit our Fit Guide page for detailed instructions on how to measure yourself and find the perfect size. If you have any questions, I am always here to help.
Are there any care instructions?
Yes, each product comes with specific care instructions on the label. Additionally, you can find care instructions on our website under each product description.
What should I do if I receive a defective item?
If you receive a defective item, please contact our customer service immediately for assistance with a replacement or refund.
Can I ship to a PO Box or APO/FPO address?
Yes, we can ship to PO Box and APO/FPO addresses. Please select the appropriate option at checkout.